Frequently Asked Questions
Answers to the questions customers most commonly ask about our flooring, surface care, repair, restoration and installation services in Singapore.
General Questions
What flooring and surface-care services does Pro Surface Works provide?
Pro Surface Works provides Marble & Stone Care, Grouting, General Floor Care, Parquet Flooring, Timber & Wood Repair, Wood Decking and Vinyl Flooring services for residential and commercial properties across Singapore.
Do you provide services for both residential and commercial properties?
Yes, we work on residential properties such as HDB flats, condominiums and landed homes, as well as commercial properties such as offices, retail spaces and hotels.
Can I request an assessment before deciding on a service?
Yes, we assess the specific floor or surface before recommending a service, since the right treatment depends on the actual condition found on site.
Can I send photos of my floor before arranging an assessment?
Yes, photos can help us understand your requirement and give an initial view before confirming whether a full site assessment is needed.
How do I know which flooring service I need?
Rather than guessing from a description alone, share your location, photos and the issue you're seeing, and we'll confirm the appropriate service after assessment.
Do you use verified certifications or years of experience in your marketing?
We only reference information that has been confirmed with the business. If a specific certification or figure isn't listed on our service pages, it hasn't been verified for publication.
Marble & Stone Care
Can scratched marble floors be polished?
In many cases, yes. Fine scratches and dullness can often be improved through polishing, though the result depends on the depth of the scratching and the marble's condition. See Marble Floor Polishing.
What is the difference between marble polishing and marble restoration?
Polishing addresses routine dullness and light-to-medium wear, while restoration addresses more significant issues such as cracks, etching or deep staining. See Marble Restoration for the more extensive treatment.
Can marble countertops be polished?
Yes, marble kitchen countertops can be polished to address dullness and light surface wear. See Kitchen Countertop Polishing.
Can stains or dullness be removed from marble?
This depends on the type and depth of the staining. Surface-level dullness generally responds well to polishing, while deeper or set-in staining may need a more involved restoration approach.
How do I know whether my marble needs polishing or restoration?
Routine dullness or loss of shine usually points to polishing, while visible damage such as cracks, etching or deep staining points to restoration. An assessment confirms which applies to your floor.
Grouting Services
When should tile or marble grout be replaced?
Grout is typically replaced when it has cracked, crumbled, discoloured significantly or come away from the tile edges. See Tile & Marble Regrouting.
What is the difference between regrouting and epoxy grouting?
Regrouting replaces existing grout with standard cement-based grout, while epoxy grouting uses a waterproof, stain-resistant material, usually for wet areas or new installations. See Epoxy Grouting.
Can damaged grout be repaired without replacing the tiles?
Yes, grout work addresses the grout lines themselves rather than the tiles, so damaged or deteriorated grout can generally be renewed without needing to replace the surrounding tiles.
What is marble gum grouting used for?
Marble gum grouting replaces old grout with marble gum to create a seamless, glossy, marble-like finish, typically on homogeneous, porcelain or granite tiles. See Marble Gum Grouting.
General Floor Care
What is the difference between floor polishing and buffing?
Polishing and buffing are both routine surface-care treatments for hard floors such as homogeneous tile, granite, terrazzo and concrete, aimed at refreshing shine rather than fixing deeper damage. See Floor Polishing & Buffing.
When does a floor need polishing?
Polishing is generally suitable when a floor has become dull or lost its shine but isn't showing deeper cracks, etching or structural wear.
Can floor polishing remove scratches?
Light surface scratches can often be improved through polishing, though the result depends on how deep the scratching is and the floor's overall condition.
Can an old floor be restored instead of replaced?
In many cases, yes, particularly where the wear is on the surface rather than structural. See Floor Refinishing & Restoration for more significant wear.
Parquet Flooring
Can damaged parquet flooring be repaired?
In many cases, yes, particularly where the damage is localised and the surrounding boards remain sound. See Parquet Repair & Restoration.
When does parquet flooring need polishing?
Polishing is generally suitable when the existing parquet has become dull or lost its shine, rather than showing physical damage. See Parquet Floor Polishing.
What is involved in parquet floor sanding and varnishing?
It involves preparing and sanding the existing surface, then applying a new or renewed varnish finish, addressing a worn or deteriorated finish rather than physical damage. See Parquet Floor Sanding & Varnishing.
Can old varnish be removed from parquet flooring?
Yes, old or deteriorated varnish can be addressed and removed to prepare the surface for its next treatment. See Old Varnish Removal.
Can parquet flooring be restored without replacing the entire floor?
Often, yes. Where damage is localised, repair or restoration can address specific sections without requiring a full floor replacement. The extent of the damage confirms which approach applies.
Timber & Wood Repair
What types of timber floor damage can be repaired?
This depends on the item and the extent of the damage. Cracks, warping, loose joints and surface damage on non-flooring wood items such as doors, furniture and cabinets are commonly addressed.
Can damaged timber boards be replaced individually?
In many cases, individual damaged components can be replaced without needing to replace the whole item, depending on the extent of the damage and the availability of matching material.
How do I know whether timber flooring needs repair or replacement?
This depends on how widespread the damage is and the condition of the surrounding wood. If your question relates to parquet flooring specifically, see Parquet Repair & Restoration; for other wood items such as doors, furniture or cabinets, see Timber & Wood Repair.
Wood Decking
Can damaged wood decking be repaired?
In many cases, yes, particularly where the damage is localised. More extensive or widespread damage may call for more significant work. See Wood Deck Installation & Repair.
Can you install a new wood deck?
Yes, we install new outdoor wood decks for residential and commercial spaces, based on the site's layout, exposure and intended use. See Wood Deck Installation & Repair.
How do I know whether a deck needs repair or replacement?
Repair is generally suitable when damage is localised and the supporting structure remains sound. Replacement is considered when damage is widespread or repeated repairs are no longer practical.
What can affect the condition of outdoor wood decking?
Singapore's outdoor conditions, including humidity, rainfall and sun exposure, can cause weathering, discolouration, cracking, warping and, in some conditions, biological deterioration over time.
Do you provide wood decking services for residential properties?
Yes, we install and repair wood decking for landed homes, condominiums and other private outdoor areas, as well as suitable commercial properties.
Vinyl Flooring
Can vinyl flooring be installed over existing tiles?
In some cases, yes, but this depends on the condition, level and stability of the existing tiles, which is confirmed during a site assessment. See Vinyl Flooring Installation.
Does vinyl flooring require a level subfloor?
A level, sound surface generally gives a better result, since vinyl is relatively thin and can show irregularities beneath it. The amount of preparation needed depends on the existing floor's condition.
Is vinyl flooring suitable for residential properties?
Yes, vinyl flooring, including SPC, LVT and vinyl planks, is commonly installed in HDB flats, condominiums and landed homes.
Is vinyl flooring suitable for commercial spaces?
Yes, vinyl flooring is used in offices, retail spaces, showrooms and other commercial environments, with the product chosen to suit expected foot traffic and use.
How should vinyl flooring be maintained after installation?
Regular cleaning, prompt removal of dirt and spills, and following the manufacturer's recommendations for the specific product will help keep a vinyl floor in good condition.
Service, Assessment & Quotation
How do I request a quotation?
Get in touch with your location, a description of the issue or project, and your preferred timing, and we'll take it from there. Contact us to get started.
What information should I provide before requesting a quote?
Your location, the type of floor or surface involved, a description of the issue, and photos where possible all help us give you an accurate initial understanding.
Does the project require a site assessment?
Most projects benefit from a site assessment, since the right treatment depends on the actual condition found on site rather than a description alone.
Can you assess the floor condition before recommending a service?
Yes, we assess the existing floor or surface before recommending a specific service, so the recommendation matches the actual condition rather than an assumption.
Does the cost depend on the condition of the existing floor?
Yes, the scope of work, and therefore the cost, depends on factors such as the extent of damage, the area involved and the treatment required, which is confirmed after assessment.
How long does it take to complete a flooring project?
This depends on the size of the area, the specific service, and the condition of the existing floor or surface, and is confirmed after assessment.
Service Areas in Singapore
Do you provide flooring services across Singapore?
Yes, we work on residential and commercial projects across Singapore.
Which areas do you serve?
We serve Central, East, West, North and North-East Singapore, as well as CBD and commercial districts. See our Service Areas page for more detail.
Do you work with condominiums and landed homes?
Yes, we work on condominiums, apartments and landed homes, among other residential property types.
Do you provide services for commercial properties?
Yes, we work with offices, retail spaces, hotels and other suitable commercial premises.
Can I request an assessment at my property?
Yes, site assessments are carried out at your property. Contact us with your location and requirement to arrange one.
Still Have a Question?
If you haven't found the answer you're looking for, get in touch with your location and requirement and we'll help directly.
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